Information on the Village's Sensus Center is available on Public Works Department section of the Village website.
Nicor to move some gas meters outdoors
Nicor Gas is in the midst of a multi-year initiative to modernize aging natural gas infrastructure to enhance the safety and reliability of its natural gas distribution system. As part of this program, Nicor is working to move all natural gas meters currently located inside homes and businesses to the outside to enhance customer convenience and to enable safer and more rapid access to its facilities for maintenance and repair. Tinley Park residents who have inside meters that need be relocated outside will be contacted by Nicor's contractor, KS Energy, to schedule an appointment. KS Energy also will reconfigure your inside piping. See the Nicor flyer or call Brandon Seward at (773) 256-7145 for more information.
Utility Bill Pay Options
Listed below are the ways in which you can pay your utility bill.
Online Account Access
Pay your utility bill with Online Account Access, which allows users to view usage, billing and payment history for the most recent year, as well as set up their own recurring withdrawals from either a checking or savings account, or from a debit or credit card.
- If you're a first-time user, register using the option “New User.”
- If you forgot your user name and password, select “Email Password.”
- Once you are registered, select “Registered Users.”
Once you've become a registered user, you can:
- Make a one-time immediate payment using your VISA/MasterCard or pay via ACH-Check option; use this option if a bill is overdue and you wish immediate payment
- Establish a recurring payment with either a credit card or a withdrawal from your account (this option will automatically pay your utility bill on or up to three days prior to the due date for the current billing); you may also elect to stop automatic payments from this option. Do not use this method for a past due balance.
- Access a summary, usage chart or transaction history. This option provides information regarding your utilities and allows you to compare consumption for any two years. You also can review billing and transaction information.
All payments processed via Online Account Access are immediate. Recurring payments are charged/debited on or up to three days prior to the billing due date; most are effective the date the bill is due. Please note that any changes in recurring accounts should be completed five days prior to the billing due dates, and recurring payments should not be used for past due bills.
All customers will continue to receive a bill. If enrolled in recurring payments, customers will continue to receive a bill noting “Do not Pay."
Residents who experience any issues while processing can contact the Village at esupport@tinleypark.org or read the Frequently Asked Questions.
Read this flyer for more information on utility billing and enrollment for autopay.
EZ Pay
Residents who do not wish to enroll their account in the recurring payments via the Online Account Access method outlined above above may instead utilize the EZ Pay forms below to enroll, change or terminate recurring payments from their utility account.
E-Delivery
Residents who wish to receive their quarterly water bills electronically to their email can sign up to receive their bill electronically. Residents who sign up for this service will no longer receive a paper bill.
Paying In-Person
Residents also can pay their bills in-person with cash, check or charge card at the following locations. VISA, MasterCard and Discover Card are accepted.
Tinley Park Village Hall
16250 S. Oak Park Avenue
Hours: 8:30 a.m. to 5 p.m. Mondays to Fridays
Tinley Park Police Department
7850 W. 183rd Street
Hours: Open 24 hours per day
Residents can mail their payments in the envelope enclosed with their water bills, or they can place their payments in the drop box for water bill payments, which is located in the front of the Village Hall.
Water
A water rate increase from the City of Chicago went into effect June 1, 2023. The new rates are $7.49 per 1,000 gallons for as much as 20,000 in a quarter, and $9.69 per 1,000 gallons for more than 20,000 in a quarter. These changes only impact the water charges and don't affect the base charges or the sewer and storm rates.
The City of Chicago has established a series of annual rate increases applicable to Lake Michigan water sales. Chicago has indicated that these increases are necessary to provide needed infrastructure improvements to the water system. These improvements are expected to include upgrades to the suburban feeder mains to assure reliable and efficient water delivery.
The last time the Village increased rates relative to its service costs was in 2014. All rate changes that have occurred subsequent to 2014 have been in relation to the costs of the water supply itself.
The Lake Michigan water supply is delivered to Tinley Park via the Village of Oak Lawn. Oak Lawn has also increased its rate for supplying water to its other suburban customer communities to reflect its current delivery costs.
Rate Charts
- Inside Water Use Meters
- Outside Water Use Meters [Note: Outside use meters are not charged a sewer treatment charge]
For more information on the Village's water rates, read the Utility Rate Change FAQs.
Prior Water Rates
From January 1, 2023 to May 31, 2023, the water rates were $7.26 per 1,000 gallons for the first 20,000 gallons and $9.46 per 1,000 gallons for usage of more than 20,000 gallons.
From June 1, 2022 to December 31, 2022, the water rates were $7.22 per 1,000 gallons for the first 20,000 gallons and $9.42 per 1,000 gallons for usage of more than 20,000 gallons.
From June 1, 2021 to May 31, 2022, the water rates were $7.02 per 1,000 gallons for the first 20,000 gallons and $9.22 per 1,000 gallons for usage of more than 20,000 gallons
Additional Resources
- Ordinance 2019-O-032 (Water meter amendments)
- Water Source and Treatment
- Water Quality Report
- Water Conservation
- Water Main Break Information
- Backflow Preventer Survey
- How to Read Your Utility Bill
- Utility Bill Due Dates
Sewer Collection and Treatment
The Village provides “sewer collection” services to receive (collect) sewerage wastes from individual properties and deliver (transmit) the wastes to the collection points for the entity providing water reclamation (sewer treatment) services (the Metropolitan Water Reclamation District of Greater Chicago for all of Tinley Park in Cook County, and part of Will County; the Village of Frankfort or Illinois American Water for the remainder of Tinley Park in Will County).
Beginning January 1, 2024 the sewer collection and transmission base charge is $4.79 per bi-monthly billing cycle, plus $2.28 per 1,000 gallons of water usage. Through December 31, 2023 the sewer collection and transmission base charge is $7.19 per quarterly billing cycle, plus $1.14 per 1,000 gallons of water usage.
Sewer collection and transmission fees do not apply to property owners in the Kimberly Heights subdivision (northeast of 167th Street and Ridgeland Avenue). Please read "About the Kimberly Heights Sanitary District" for more information. Please also see Ordinance 2023-O-3, effective September 11, 2023 which is applicable to all properties served by the Kimberly Heights Sanitary District.
- Sanitary Sewers
- Explanation of Sewer Services
- Sewer Treatment Service Areas Map
- Sanitary Sewer Service Rates
- 2023 IAW Rate Change notice
- IAW Frequently Asked Questions
- Illinois American Water Granted New Rates by Illinois Commerce Commission (effective 2023)
Stormwater Management
Beginning January 1, 2024 the sewer stormwater management utility base charge is $1.54 per bi-monthly billing cycle, plus $0.39 per 1,000 gallons of water usage. Through December 31, 2023 the sewer stormwater management utility base charge is $1.86, plus $0.31 per 1,000 gallons for usage of more than 6,000 gallons. You also can read an explanation of stormwater management fees.
Moving or Changing Mailing Address
Residents who are moving and need to close out a utility account MUST call the Tinley Park Public Works Department at (708) 444-5500 to schedule a final reading. Public Works also should be contacted with any change in the billing address or contact information. For more information, email tppw@tinleypark.org or call (708) 444-5500.Union Drainage Districts
For more information visit the Union Drainage Districts page.
Nicor Payment Options
Nicor Gas is offering extended payment options and providing energy-saving measures to help customers and communities impacted by the COVID-19 pandemic. Visit Nicor's website for information on LIHEAP Energy Assistance Funding, extended payment arrangements, the Energy Aide Program, energy assistance resources, free weatherization, credit counseling assistance and more.
Additional Resources
For questions regarding EZ Pay or online payments, call the Village's Finance Department at (708) 444-5000 or send an email by clicking here.