Utility Information

The Village of Tinley Park is on a quarterly billing system. Residents receive a water bill every three months, and the net amount is due within 25 days. The water bill includes water, sewer collection and storm charges. Will County residents also pay for sewer treatment charges on their water bill, and Cook County residents pay for sewer treatment on their tax bill.

Information on the Village's Sensus Center is available on Public Works Department section of the Village website.


Water
A water rate increase by the City of Chicago takes effect June 1, 2018. The new rate will be $6.24 per 1,000 gallons for the first 20,000 gallons and $8.44 per 1,000 gallons for usage of more than 20,000 gallons. There will be no change to the base rates.

Rate Charts

For more information on the Village's water rates, read the Utility Rate Change FAQs.

Prior Water Rates
From June 1, 2017 to May 31, 2018, water rate was $6.18 per 1,000 gallons for the first 20,000 gallons and $8.38 per 1,000 gallons for usage of more than 20,000 gallons.

From Jan. 1, 2017 to May 31, 2017, the water rate was $6.11 per 1,000 gallons for the first 20,000 gallons and $8.31 per 1,000 gallons for usage of more than 20,000 gallons.

From January 1, 2015 through December 31, 2016 the water rates were $6.10 per 1,000 gallons for the first 20,000 gallons and $8.30 per 1,000 gallons for usage of more than 20,000 gallons.

Additional Resources


Sewer Collection and Treatment
The sewer base charge is $7.19, plus $1.14 per 1,000 gallons.


Stormwater Management
The stormwater management utility fee is $1.86, plus $0.31 per 1,000 gallons for usage of more than 6,000 gallons. You also can read an explanation of stormwater management fees.


Utility Bill Pay Options
Listed below are the ways in which you can pay your utility bill.

NOTE: The Village has become aware that some residents are experiencing an issue with the online bill payment portion of the Village website. The Google Chrome Internet browser may indicate the Village payment site is not secure and does not allow you to proceed. Google recently sent out an update to their browser that is causing many secure sites to appear as if they are not. The Village website is secured, and staff is working to change the secure site certificate to accommodate the changes made by Google. In the meantime, if citizens utilize Internet Explorer as their browser, they can securely make payments. The Village will place a notification on this page when the changes have been completed and verified.

Online Account Access
Online Account Access allows the user to view usage, billing and payment history for the most recent year, as well as set up their own recurring withdrawals from either a checking or savings account, or from a debit or credit card. 

  • If you're a first-time user, register using the option “New User.
  • If you forgot your user name and password, select “Email Password.
  • Once you are registered, select “Registered Users.

Once you've become a registered user, you can: 

  • Make a one-time immediate payment using your VISA/MasterCard or pay via ACH-Check option; use this option if a bill is overdue and you wish immediate payment
  • Establish a recurring payment with either a credit card or a withdrawal from your account (this option will automatically pay your utility bill on or up to three days prior to the due date for the current billing); you may also elect to stop automatic payments from this option. Do not use this method for a past due balance.
  • Access a summary, usage chart or transaction history. This option provides information regarding your utilities and allows you to compare consumption for any two years. You also can review billing and transaction information.

All payments processed via Online Account Access are immediate. Recurring payments are charged/debited on or up to three days prior to the billing due date; most are effective the date the bill is due. Please note that any changes in recurring accounts should be completed five days prior to the billing due dates, and recurring payments should not be used for past due bills.

All customers will continue to receive a bill. If enrolled in recurring payments, customers will continue to receive a bill noting “Do not Pay."

Residents who experience any issues while processing can contact the Village at esupport@tinleypark.org or read the Frequently Asked Questions.

Read this flyer for more information on utility billing and enrollment for autopay.

EZ Pay
Residents who do not wish to enroll their account in the recurring payments via the Online Account Access method outlined above above may instead utilize the EZ Pay forms below to enroll, change or terminate recurring payments from their utility account.

E-Delivery
Residents who wish to receive their quarterly water bills electronically to their email can sign up to receive their bill electronically. Residents who sign up for this service will no longer receive a paper bill.

Paying In-Person
Residents also can pay their bills in-person with cash, check or charge card at the following locations. VISA, MasterCard and Discover Card are accepted. 

Tinley Park Village Hall
16250 S. Oak Park Ave.
Hours: 8:30 a.m. to 5:00 p.m. Monday, Wednesday, Thursday and Friday 
            8:30 a.m. to 7:30 p.m. Tuesday

Tinley Park Police Department
7850 W. 183rd St.
Hours: Open 24 hours per day

Residents can mail their payments in the envelope enclosed with their water bills, or they can place their payments in the drop box for water bill payments, which is located in the front of the Village Hall.


Moving or Changing Mailing Address
Residents who are moving and need to close out a utility account MUST call the Tinley Park Public Works Department at (708) 444-5500 to schedule a final reading. Public Works also should be contacted with any change in the billing address or contact information. For more information, email tppw@tinleypark.org or call (708) 444-5500.

Union Drainage Districts
For more information visit the Union Drainage Districts page.


Additional Information
For questions regarding EZ Pay or online payments, call the Village's Finance Department at (708) 444-5000 or send an email by clicking here.