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Utility Billing

The Village of Tinley Park is on a quarterly billing system. Residents receive a water bill every three months, and the net amount is due within 25 days (20 days for billing dates prior to April 1, 2016).

A 1.83% water rate increase by the City of Chicago will take effect June 1, 2017. The new rates will be $6.18 per 1,000 gallons for the first 20,000 gallons and $8.38 per 1,000 gallons for usage of more than 20,000 gallons. There will be no change to the base rates.

Beginning Jan. 1, 2017, the base rate charge for water is $30.94, plus $6.11 per 1,000 gallons for the first 20,000 gallons and $8.31 per 1,000 gallons for usage of more than 20,000 gallons.
From January 1, 2015 through December 31, 2016 the water rates were $6.10 per 1,000 gallons for the first 20,000 gallons and $8.30 per 1,000 gallons for usage of more than 20,000 gallons.

Sewer Collection and Treatment
The sewer base charge is $7.19, plus $1.14 per 1,000 gallons.

Illinois American Water press release: 2017 rate change
IAW Frequently Asked Questions

Stormwater Management
The stormwater management utility fee is $1.86, plus $0.31 per 1,000 gallons for usage of more than 6,000 gallons. Click here to read an explanation of stormwater management fees.
Rate Charts

For more information on the Village's water rates, read the Utility Rate Change FAQs. To review rates in nearby communities, see the water rate survey chart.

Utility Bill Pay Options
Listed below are the ways in which you can pay your utility bill.

Online Account Access
Online Account Access allows the user to view usage, billing and payment history for the most recent year, as well as set up their own recurring withdrawals from either a checking or savings account, or from a debit or credit card.  

  • If you're a first-time user, register using the option “New User
  • If you forgot your user name and password, select “Email Password
  • Once you are registered, select “Registered Users

Once you've become a registered user, you can:

  • Make a one-time immediate payment using your VISA/MasterCard or pay via ACH-Check option; use this option if a bill is overdue and you wish immediate payment
  • Establish a recurring payment with either a credit card or a withdrawal from your account (this option will automatically pay your utility bill on or up to three days prior to the due date for the current billing); you may also elect to stop automatic payments from this option. Do not use this method for a past due balance.
  • Access a summary, usage chart or transaction history. This option provides information regarding your utilities and allows you to compare consumption for any two years. You also can review billing and transaction information.

All payments processed via Online Account Access are immediate. Recurring payments are charged/debited on or up to three days prior to the billing due date; most are effective the date the bill is due. Please note that any changes in recurring accounts should be completed seven days prior to the billing due dates, and recurring payments should not be used for past due bills.

All customers will continue to receive a bill. If enrolled in recurring payments, customers will continue to receive a bill noting “Do not Pay, Payment by Bank Draft.” 

Residents who experience any issues while processing can contact the Village at Click here for a list of frequently asked questions.

EZ Pay
Residents who do not wish to enroll their account in the recurring payments via the Online Account Access method outlined above above may instead utilize the EZ Pay forms below to enroll, change or terminate recurring payments from their utility account.

Residents who wish to receive their quarterly water bills electronically to their email can click here. Residents who sign up for this service will no longer receive a paper bill.

Paying In-Person
Residents also can pay their bills in-person with cash, check or charge card at the following locations. VISA, MasterCard and
Discover Card are accepted. 

Tinley Park Village Hall
16250 S. Oak Park Ave.
8:30 a.m. to 5 p.m. Mondays through Fridays
9 a.m. to 1 p.m. Saturdays

Tinley Park Police Department
7850 W. 183rd St.
Open 24 hours per day

Residents can mail their payments in the envelope enclosed with their water bills, or they can place their payments in the drop box for water bill payments, which is located in the front of the Village Hall.

Moving or Changing Mailing Address
Residents who are moving and need to close out a utility account MUST call the Tinley Park Public Works Department at (708) 444-5500 to schedule a final reading. Public Works also should be contacted with any change in the billing address or contact information. For more information, email  or call (708) 444-5500.

Union Drainage Districts
Click here for more information on Union Drainage Districts.

Additional Information
For questions regarding EZ Pay or online payments, call the Village's Finance Department at (708) 444-5000 or send an email by clicking here.